Why am I not getting emails for matching roles?

Be sure to check your dashboard to see what is available by logging into your account. If you are not getting our emails be sure to see the instructions below to ensure your getting notified of new roles.

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Emails from automatically generated software, such as ours, can sometimes be blocked by your email provider, or otherwise marked as “spam.” To avoid this you can add our email(s) to your Safe Sender list.

Emails from our sites come as webmaster@sitename.com. So for example, if you are wanting to ensure you never miss a casting call from our Houston site Casting Calls Houston, you would add webmaster@castingcallshouston.com to your safe sender's list. If adding Detroit Casting to your safe sender's list, you would add webmaster@detroitcasting.com

Below is a list/guide to how to add an email to your Safe Senders list for most email services. We’ve put together a list of the most commonly used email programs with easy to follow instructions on how to add email addresses to your Safe Senders List.

How to Add an Email Address to Your Safe Senders List?

Email Account Providers

AOL 8.0+

Step 1 Open the email

Step 2 Click Add Address icon

Step 3 Verify the sender’s contact information

AOL Webmail

Step 1 Click on the Addresses tab in the upper right corner of the Mailbox window

Step 2 Click on the New drop-down menu and select New Contact.

Step 3 Type the email address of the new contact in the Screen Name field and click the Save button.

Earthlink

Step 1 Open the email

Step 2 Click Add Sender

Step 3 Verify that our contact information is correct

Step 4 Click “Yes”

Entourage

Step 1 Open the email

Step 2 Right-click the sender’s email address

Step 3 Select Add to Address Book in the short-cut menu

Step 4 Verify the sender’s contact details

Gmail

Step 1 Open the email.

Step 2 Click on More Options in the upper right-hand corner of the message.

Step 3 Click on Add Sender to Contacts List in the header of the email.

Step 4 A confirmation message will be displayed above the email.

Juno

Step 1 From the mail screen, click on the Address Book tab.

Step 2 Insert the email address you would like to add.

Step 3 Click Quick Add

Mac Mail

Step 1 Open the email

Step 2 Right-click the sender’s email address

Step 3 Click Add to contacts in the short-cut menu

Step 4 Click Save and Close

Microsoft Outlook Express 6+

Step 1 Open the email

Step 2 Left-click the sender icon or right-click the sender’s name

Step 3 Click Add to contact

Step 4 Click Save and close

Microsoft Outlook 2003

Step 1 Open the email

Step 2 Select Actions on the toolbar

Step 3 Select Junk Email from the drop-down menu

Step 4 Select Add Sender to Safe Senders List

Step 5 Verify that our contact information is correct and click Ok

Microsoft Outlook 2007

Step 1 Open the email

Step 2 Click Options on the Tools menu

Step 3 On the Preferences tab, under Email, click Junk E-mail

Step 4 Select Safe Senders or Safe Recipients tab and click add

Step 5 Enter the email address of the contact and click Ok

Mozilla Thunderbird

Step 1 Click the Address book button

Step 2 Make sure the Personal Address Book is highlighted

Step 3 Click the New Card button

Step 4 Under the Contact tab, copy and paste our address and click ok

MSN Hotmail (Classic)

Step 1 Open the email.

Step 2 Click Save Address in the menu bar.

Step 3 Verify that our contact information is correct

Step 3 Click OK on the next screen.

Window Live Hotmail

Adding to the Address Book doesn’t automatically add you to the Safe Sender list; you must mark the sender as Safe.

Step 1 Open the email

Step 2 Click on the Mark as a Safe link

Yahoo! Mail

Step 1 Open the email

Step 2 Select the Add to Address Book link.

Step 3 Enter the email address of the contact and click on Save Contact.

Updated on: 17/01/2022