Question 1

How do I cancel my subscription?

Accepted Answer

Don't miss out on the roles being posted! However, if you feel you need to cancel your subscription for any reason see below.

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If you would like to cancel your subscription you can do so by…

Logging into your account and selecting "Account Settings".
From the drop-down menu, select the “Subscription” tab.
There, you'll have the option to change your subscription settings, including canceling your subscription.

PLEASE NOTE: Canceling your subscription will retract any active submissions you have, meaning the casting director/producer will no longer have access to your profile and contact information.

Question 2

How do I reactivate my account?

Accepted Answer

If you closed your account or if your account was closed due to your profile being incomplete and our system not being able to properly match you to available roles.

You can select the "Reactivation Request" link below, fill out the form, and request to reopen your account.

Once you have completed the form you need to take the time to fill out your profile within 5 days so your account won't return to an inactive status.

REACTIVATION REQUEST

Question 3

How do I change my over 18 status?

Accepted Answer

If you are over the age of 18, you will need to mark/confirm this in your profile. If the account is for a minor, this field needs to remain unchecked. Here's how to change this:

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Log in to your account.
Go to the "EDIT PROFILE" section in the drop-down menu in the top right corner.
On the "Work Availability (All Required)" tab, click "EDIT" then check the box that states "OVER 18".
Select save and verify your setting is saved.

Question 4

How to get a discount using my IMDbPro account?

Accepted Answer

IMDbPro members get to enjoy a 25% discount on a Casting Calls America subscription. Follow the steps below to take advantage of this deal.

Log in to your IMDbPro account and go to this link - https://castingl.ink/imdbpro
Select a role you're interested in submitting to.
Click on the "Details" link for the role.
Review the role and project description.
Click "Apply with Casting Calls America."
Click "Apply with Casting Calls America" on the pop-up window. This will take you to the Casting Calls America site where the project was posted.
Once you are on our site, scroll to the bottom and click "Subscribe & Submit." Make sure you're logged in to the Casting Calls America site.
Read the information on the Subscription information page to know the details of your subscription. Then scroll down and click "Subscribe."
Enter your card information on the required fields and click "Subscribe."

You can Click Here for the video instructions.

Question 5

Why am I not getting emails for matching roles?

Accepted Answer

Be sure to check your dashboard to see what is available by logging into your account. If you are not getting our emails be sure to see the instructions below to ensure your getting notified of new roles.

Don’t Miss Our Emails With Your Casting Call Alerts

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Emails from automatically generated software, such as ours, can sometimes be blocked by your email provider, or otherwise marked as “spam.” To avoid this you can add our email(s) to your Safe Sender list.

Emails from our sites come as webmaster@sitename.com. So for example, if you are wanting to ensure you never miss a casting call from our Houston site Casting Calls Houston, you would add webmaster@castingcallshouston.com to your safe sender's list. If adding Detroit Casting to your safe sender's list, you would add webmaster@detroitcasting.com

Below is a list/guide to how to add an email to your Safe Senders list for most email services. We’ve put together a list of the most commonly used email programs with easy to follow instructions on how to add email addresses to your Safe Senders List.

How to Add an Email Address to Your Safe Senders List?

Email Account Providers

AOL 8.0+

Step 1 Open the email

Step 2 Click Add Address icon

Step 3 Verify the sender’s contact information

**AOL Webma

Question 6

Do you have an office?

Accepted Answer

Casting Calls America is a Software as a Service (SaaS) platform used by local casting directors of TV, film, stage and other projects needing actors, to notify actors of their open roles then review and manage the submissions they receive, all through our software platform.

As a SasS platform, we provide support to our clients virtually.

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